Discover our process
We are your partner for outstanding customer service and support.
Outsourcing your customer support is an important step. That’s why we follow a streamlined process built on 5 clear steps. This ensures high quality, short communication lines, and a seamless transition. Need urgent onboarding? We can scale up at a moment’s notice. Discover how we work below.
Intake
We kick off with a comprehensive intake session. Together, we dive into your company, brand, processes, and tone of voice. We clearly map out all your expectations so our team effortlessly understands how you communicate. The result? We will soon support your customers with the exact same passion and quality as you do.
Training
Our team receives thorough training on your products and services. We ensure our specialists know your organization inside out, allowing them to assist your customers quickly, personally, and professionally from day one.
Setup
We seamlessly connect all your communication channels, including email, live chat, phone, and social media. Everything is fully configured to your preferences, ensuring you always maintain 100% insight and complete control over all customer interactions.
Testing Phase
We run a short trial period to thoroughly test the entire workflow. We review everything, from system integrations and response times to the correct tone of voice. Based on your feedback, we fine-tune the final details to ensure a flawless launch.
Go-live!
We go live! From this moment on, we fully take customer support off your hands. Your customers are in excellent hands, allowing you to focus on growing your business with complete peace of mind.
Join Service Connect 360
Ready to take your customer service to the next level?
We can be up and running in 5 clear steps. We take full responsibility for your customer support so you can focus on growing your business. With flexible scalability, experienced support specialists, and seamless integration, you are guaranteed top customer satisfaction without being tied to long-term contracts.
Proudly partnering with these brands
“We needed to set up the integration quickly. It was completely taken care of within 24 hours!”
In addition, we are extremely satisfied with the expertise and capabilities that Service Connect 360 brings to the table. We couldn’t be happier!
“We have been working with Service Connect 360 for a few months now.”
We started with additional weekend support and have since expanded to several weekdays. The team onboarded quickly and responds fast whenever adjustments are needed. We are very pleased with the partnership!
Worry-free growth with tailored 360° customer support
Rentmeesterstraat 46
1315 JS Almere
Kvk 92976840
info@serviceconnect360.com
